18K Gold Diamond Rose Necklace

Shipping from Hong Kong

Processing time

1 business day

Estimated shipping times

• North America : 1 - 14 business days
• Europe : 3 - 14 business days
• Australia, New Zealand and Oceania : 2 - 14 business days
• Asia Pacific : 2 - 14 business days
• North Africa and the Middle East : 2 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when we collect, use, and share information when customers purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services customers access through Etsy. Customers can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect

To fulfil order, customers must provide us with certain information (which customers authorized Etsy to provide to us), such as name, email address, postal address, payment information, and the details of the product ordering.
Customers may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if customers contact us directly.

Why We Need Customers’ Information and How We Use It

We rely on a number of legal bases to collect, use, and share customers’ information, including:
• as needed to provide our services, such as when we use customers’ information to fulfil order, to settle disputes, or to provide customer support;
• when customers have provided their affirmative consent, which they may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about customers’ purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by customers’ rights or interests, such as 1) providing and improving our services. We use customers’ information to provide the services requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use customers’ information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share customers’ personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide customers our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share customers’ personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose customers’ information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share customers’ information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain customers’ personal information only for as long as necessary to provide our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep customers’ data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

We may store and process customers’ information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer customers’ personal information to a jurisdiction with different data protection and government surveillance laws than their jurisdiction. If we are deemed to transfer information about customers outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Customers’ Rights

If customers reside in certain territories, including the EU, they have a number of rights in relation to their personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. Customers may have the right to access and receive a copy of the personal information we hold about them by contacting us using the contact information below.
• Change, restrict, delete. Customers may also have rights to change, restrict our use of, or delete their personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete customers’ personal information upon request.
• Object. Customers can object to (i) our processing of some of their information based on our legitimate interests and (ii) receiving marketing messages from us after providing their express consent to receive them. In such cases, we will delete customers’ personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If customers reside in the EU and wish to raise a concern about our use of their information (and without prejudice to any other rights they may have), they have the right to do so with their local data protection authority.

How to Contact Us

For purposes of EU data protection law, we, VEA Fine Jewelry, are the data controller of customers’ personal information. If customers have any questions or concerns, they may contact us at cs@veafinejewelry.com. Alternately, customers may mail us at:
VEA Fine Jewelry
Flat P1, 4/F, Kaiser Estate Ph 3, 11 Hok Yuen St, Hung Hom, Hong Kong